For patients, and the people who care for them.
Sharp HealthCare's move to Epic, the industry's gold-standard electronic health record, created an opportunity to rethink the patient portal app experience.
Sharp saw an opportunity to modernize its public website, consolidating and elevating over 1,100 pages of content into a faster, more governable, mobile-first platform.
Sharp's 22,000 employees needed a modern, centralized digital workplace on the Unily employee experience platform to replace an aging internally built intranet.
As part of Sharp Ventures, Sharp HealthCare's innovation program for incubating and commercializing new health care technology, I'm evaluating next-generation tools for potential system-wide adoption, partnership, and investment.
Built a consistent intake and triage process to adhere to enterprise-wide SLAs and allow for clear prioritization, cutting the service request backlog by two-thirds in three months.
Introduced a structured design thinking practice, with a dedicated shaping phase, that aligns product, UX, and architecture before work ever reaches a Jira board.
Built a quarterly roadmapping process based in Jira Product Discovery that takes ideas from definition and RICE-scoring through shaping to launch.
Cross-functional program leadership, stakeholder management, vendor management, risk assessment, agile/scrum delivery, budget and timeline ownership
Intake and triage process design, SLA definition, design thinking facilitation, product development life cycle optimization, cross-functional operating model design
Patient experience design, EHR/Epic implementation, clinical and operational stakeholder alignment, healthcare compliance awareness
Hands-on experience building apps with AI-assisted development tools (Claude Code, Lovable); daily use of Copilot Cowork and Copilot Chat in program management workflows; experience writing PowerAutomate flows to automate personal and team processes
Project Management Professional (PMI) · Certified Scrum Master (Scrum Alliance) Lean Six Sigma Yellow Belt · Smartsheet Core Product Certified
A travel app that pulls location data straight from your trip photos to plot where you've been and what you loved. Scoped requirements for MVP and iterated from there, designing the data architecture and visual identity and building the app using Claude Code and Lovable, backed by Supabase.
A photo-driven mac and cheese tracker built for my daughter's ongoing quest to find the best bowl in town. The app allows her to rate dishes on taste, texture, and cheese-to-noodle ratio, with a leaderboard that tracks and maps her favorites over repeat visits. Started small and enhanced to her specs, designing the data model and building the app using Claude Code and Lovable.
I build digital experiences that make complex healthcare systems feel simple, for patients navigating care and for the employees who support them. Over the past several years, I've led Sharp HealthCare's largest patient and employee-facing digital initiatives. My path here wasn't a straight line. It ran through live event production, minor league baseball, higher education, and healthcare marketing before I found my home in digital program management. Right now, I'm focused on what's next, evaluating emerging technology through Sharp Ventures and exploring how new tools can shape the future of patient care.